Privacy Policy

1. Overview

Global Horizons Travel Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our travel consultation services, including our voice consultation platform.

2. Information We Collect

2.1 Personal Information

During our consultation process, we collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Identity Information: Nationality, age, marital status, profession
• Travel Information: Destination countries, travel dates, purpose of travel, budget
• Documentation Status: Passport information, visa history, travel document details
• Travel History: Previous international travel experiences
• Accommodation Preferences: Hotel preferences, local contacts

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP address and location data
• Device information and browser type
• Voice consultation recordings and transcripts
• Usage data and interaction patterns
• Session duration and consultation metrics

2.3 Voice Consultation Data

Our voice consultation platform collects and processes:

• Audio recordings of consultation sessions
• Automated transcriptions of conversations
• Consultation summaries and analysis
• Qualification assessments and recommendations

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing personalised travel consultation services
• Assessing visa requirements and travel eligibility
• Recommending destinations and travel packages
• Arranging accommodation and transportation bookings
• Processing documentation and verification services

3.2 Communication

• Sending consultation summaries and follow-up information
• Providing travel updates and important notifications
• Responding to enquiries and support requests
• Delivering confirmation emails and documentation

3.3 Service Improvement

• Analysing consultation patterns to improve service quality
• Training our consultation systems for better accuracy
• Developing new features and services
• Conducting quality assurance and performance monitoring

4. Data Protection & Security

4.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your information
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Secure Infrastructure: Our systems are hosted on secure, compliant cloud platforms

4.2 Data Minimisation

We only collect and retain information that is necessary for providing our services and meeting legal requirements.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

• Trusted third-party service providers who assist in service delivery
• Payment processors for booking transactions
• Cloud hosting and technical infrastructure providers
• Communication platform providers for consultation services

5.2 Legal Requirements

• When required by law or legal process
• To comply with government regulations
• To protect our rights, property, or safety
• To investigate potential fraud or security incidents

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

6. Data Retention

We retain your personal information for the following periods:

• Active Consultations: Duration of service plus 2 years
• Voice Recordings: 90 days from consultation date
• Contact Information: Until you request deletion or 5 years of inactivity
• Financial Records: As required by applicable tax and financial regulations
• Legal Compliance: As required by applicable laws and regulations

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how your data is processed

7.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information

7.3 Communication Preferences

• Opt-out of marketing communications
• Update your communication preferences
• Request to stop processing for direct marketing

8. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

8.1 Essential Cookies

• Session management and security
• Form submission and data persistence
• Authentication and access control

8.2 Analytics and Performance

• Usage analytics to improve our services
• Performance monitoring and optimisation
• Error tracking and debugging

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our services.

9. International Transfers

As a global travel agency, we may transfer your personal information to countries outside your region. We ensure that:

• All transfers comply with applicable data protection laws
• Adequate protection measures are in place
• Contractual safeguards protect your information
• Data processing agreements meet international standards

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or prominent notices on our website.